Video entry should be clear to use
For a visitor, the system needs to be easy to find and call. For a resident or member of staff, the image, audio and release action need to be simple to manage. Positioning the external panel, deciding where answer points are needed and understanding the building’s use are all important before a video-entry solution is selected.
This applies whether the project is a single residence or a shared entrance. The number of users, doorways and internal locations helps determine the questions that need answering before work is specified.
Repairing and upgrading video intercoms
A video system can be affected by a blank or poor image, failed audio, inconsistent calling, a release fault, panel wear or issues at internal monitors. We first need to understand what is happening at each part of the system before deciding whether repair is possible.
Where an existing arrangement is no longer suitable, an upgrade can be planned around the property rather than only the old equipment. Existing wiring may be relevant, but its condition and compatibility need to be assessed before it is relied upon.
Video entry for shared buildings
In a block of flats or managed building, video entry can support visitor identification alongside resident calling and door release. The project needs to account for the number of homes, entrances and answering positions, as well as the way the property manages access.
Call 07404 808 277 to describe the entrance or send panel photos and a postcode on WhatsApp. Installation quotations follow assessment; diagnostic visits carry a £150 call-out charge.
Prepare for a useful first conversation
Before you contact London Door Entry, it helps to note the property postcode, whether the entrance is private or shared, how many people use it and what happens when someone tries to call or gain access. If a system name is visible, or you can safely photograph the panel or handset, send it with the enquiry. This is not a remote diagnosis; it simply gives the engineer a clearer starting point.
Start an enquiry
Tell us about the property and system.
Send a postcode, a brief description and, where helpful, photos of the panel or handset. We will help identify the next practical step.